FAQ

1. What is Lezzoo Beauty?Lezzoo Beauty is an online beauty and personal care store based in Erbil, Iraq. We offer authentic skincare, haircare, makeup, fragrances, baby care and personal care products, sourced directly from authorized distributors so that only original products reach our customers.2. Are the products on Lezzoo Beauty original?Yes. All products on Lezzoo Beauty are sourced exclusively from authorized distributors and stored in proper conditions, so you always receive genuine products.3. How long does delivery take?Delivery timelines vary by location:Erbil: within 1 hourKurdistan Region (outside Erbil): within 2 daysBaghdad: 2 to 3 daysOther Iraqi provinces: 4 to 5 days4. Which areas do you deliver to?Lezzoo Beauty delivers to all provinces in Iraq.5. What payment methods are available?Currently, payment is cash on delivery. More payment methods will be added in the future.6. Can I return or exchange a product?Returns or exchanges are accepted only if the product is unopened, unused, and in its original sealed packaging, for hygiene reasons.7. How do I track my order?Once your order is confirmed, you will receive order updates through the website or from our team until it is delivered.8. What should I do if I receive a wrong or damaged item?Please contact customer support right away. Our team will review the issue and help you promptly.9. Is my personal information secure?Yes. Lezzoo Beauty is committed to protecting your privacy. Your personal information is handled securely and used only to process and deliver your orders.